Enterprise IP Telephony

Enterprise IP Telephony

Skylux partnered with Interactive Intelligence which offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users:

  • The highly scalable Customer Interaction Center®(CIC) IP platform provides a complete phone system for your business users, combining Microsoft application integrations, and messaging along with remote and mobile access, too. Additionally, if you need advanced features for your contact center, CIC includes IVR, screen recording, workforce management, multi-site routing and more.
  • More than simply a voicemail system, Messaging Interaction Center®(MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform.


Key Product Customer Interaction Center (CIC) Enterprise

Customer Interaction Center (CIC) delivers an innovative pre-integrated application suite to manage all business communications on one platform. CIC’s powerful contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities extend its reach throughout the enterprise — connecting and empowering business users, agents and managers to elevate productivity, performance and customer service

Our Voice over IP solution, Customer Interaction Center, is well suited for Enterprises with 100-15,000 users, complex multi-site deployments, and organizations interested in benefiting from a SIP-based Voice over IP system.

  • IP PBX / PBX Call Processing
  • Unified Messaging or Voicemail
  • Presence Management
  • Mobility
  • Recording, scoring and quality monitoring
  • Interactive Voice Response (IVR)
  • Multi-Site Routing
  • Supervision and System Monitoring
  • Customer Self Service and eService Automation

Key benefits

In one complete Voice over IP solution, CIC’s inherent platform components, pre-integrated applications and easily-licensed add-on features allow your business to:

  • Reduce costs
  • Simplify deployment
  • Empower your mobile workforce
  • Improve customer service
  • Easily transition to VoIP
  • Increase security
  • Support broader integration to business systems and end-user devices

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Interaction Conference is a conferencing solution that sits at your site and handles all of your company’s conferencing needs. Small or large, Interaction conference scales to meet your needs. And because you own it, you eliminate expensive per-minute charges offered by outsourced conferencing solutions.
With our Microsoft Outlook® integration, you can schedule conference calls directly from your Outlook meeting request. Conference numbers and PINs are automatically assigned, placed into your meeting request, and e-mail invitations are sent to attendees all through Outlook®.
Implement Interaction Conference as an on-demand audio conferencing service to arrange a conference from anywhere, anytime, 24 hours a day. No need to ever make another reservation with an outsourced conferencing service provider or be restricted by their schedule and resources.
Interaction Conference has been built on the proven Interaction Center Platform, used by thousands of organizations for supporting their contact centers and enterprise communications for almost two decades.

WorkForce Management

Interaction Conference provides all of the conferencing features you need:

  • Record any conferencing session on-demand—no special hardware, software or integration required
  • Full call control, including putting conference participants on hold, muting or disconnect a line, and declining entry requests by a participants
  • Full resource visibility to monitor conference progress, the number of resources used and available
  • Ability to automatically extend a current conference without operator assistance
  • Reoccurring conferences for anytime access

Key Benefits

Interaction Conference provides lower conferencing by avoiding outsourced conferencing vendors who typically charge on a per-minute per use.
Outlook integration allows you to create conferences when a meeting request is made, saving time. Create a conference that is accessible from anywhere, anytime, 24 hours a day, eliminating the need to make reservations.
Browser-based administration eliminates the need to install additional applications on the user’s desktop providing immediate access to administrative features at any time. Out-of-the-box reports provide insight into details for easy billing to departments, groups and individuals.
Accommodate meetings of any size. Interaction Conference is developed on the open standards Interaction Center Platform®, giving any organization an independent conferencing infrastructure for scalability as well as functionality.

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