IP PBX solution
One complete IP PBX solution for the mid-sized enterprise
Traditional PBX phone equipment was never made for voice over IP and open standards like SIP. Enterprise Interaction Center® (EIC) is a pre-integrated IP PBX application suite and phone system built for VoIP and SIP out of the box.
The all-in-one EIC platform is built to give your mid-sized business a total IP PBX solution for multi-channel communications, business processes, contact center operations, and optimum performance from your employees, all to offer superior service for your customers.
• IP PBX / PBX
• Real-time presence management
• Full-featured operator console
• Enhanced desktop phone and Client features
• Remote workers and the mobile workforce
• One number Follow-Me/Find-Me
• Unified messaging and voice mail
• Reporting
• Central administration, plus auto-provisioning for phones
Features for the enterprise contact center
• ACD with built-in multi-channel queuing
• Web services and Internet chat server
• Quality monitoring
• Integration to CRM and business applications
• Knowledge management and auto response
• Workgroup options
An IP PBX solution sized to fit your business
The single-server EIC Enterprise IP PBX solution equips from 100 to 1,500 users and 3 to 50 ACD agents to manage calls plus e-mails, faxes, web interactions, and valuable business and customer information. EIC’s pre-integrated platform architecture also lets your business easily unify departments, distributed offices, contact center workgroup operations, and remote and mobile employees.
Developed for the Microsoft platform
More than just a pre-integrated IP PBX phone system, EIC is an all-software IP telephony solution developed to converge voice and data on the Microsoft platform. That way, EIC easily integrates to Microsoft solutions including Exchange Server and Outlook®, Dynamics™ CRM and GP, and products from the Windows® Server System and Windows Mobile® lineups.
Key benefits of our IP PBX solution
It’s like Vonexus EIC reads the minds of business decision-makers everywhere. With a single, complete IP PBX application suite, the EIC solution lets any business:
• Reduce costs
• Enhance collaboration
• Simplify deployment
• Deploy a mobile workforce
• Offer world-class customer service
• Easily migrate to VoIP
• Increase security
• Support broader integration to business systems and end-user devices