Call Center Solutions
- Single source solution
- All-in-one Call Center solution
- Automatic Call Distribution (ACD)
- Predictive Dialer
- Digital call Recording
- Web enabled communications
- Analytics (Reporting)
Please Click Here to see Demo of the Product.
We know that in the world of call centers, customer care is a critical competitive edge. We also know how you handle one excellent customer relation at a time.Your facility and networks shouldn't take away your key focus - extraordinary customer care. That's why we offer a complete contact center solution that plays well with just about any network and lets you get right to your business - whether you have a few agents or several hundred agents spread over several locations - powerfully, flexibly and reliably.
Our onebox Call/Contact Center solution is completely modular, it lets you add all the bells and whistles you need as you grow your agent pool from several agents to several hundred. The simplicity of our solution allows you to transform all your agents into one single easy-to-manage single pool while allowing you to monitor their real time and historical performance with our top of the line reporting tools.
With a centralized, easy to use and integrated interface your business will maximize resource utilization. The intuitive interface allows you to make 'one-time one-place' data updates that are immediately applied throughout the system, including the ability to alter agent profiles for skills-based routing to match resource to need.
Since the agents are managed as a single pool - regardless of where they are in the network - the agents across the country can help with off hours, peak volumes and any special situations. They also benefit from immediate access to an always available system with better, more tightly integrated customer information.
Your customers can choose the best way they'd like to interact-voice, IVR, email, Web and fax ...
For more details about Call Center products click here or mail to info@skyluxinc.com