Contact centre managers, CTOs and IT professionals surveyed by BenchmarkPortal, say they prefer a single, all-in-one source for all technology needs - and that they want their chosen single-source vendor to provide best-in-class functionality. Read the report's full results.

The survey is in, and contact centre decision-makers favor an all-in-one communications solution for its central administration, simplified integration, easy updates, single-vendor approach... and a lower total cost of ownership. See how much lower with this second report.

Last in the BenchmarkPortal Series, contact centre managers tell what they learned about migrating to an all-in-one solution: That a rip-and-replace approach isn't needed, that migration can successfully take different paths, and that self-knowledge, meticulous planning and ongoing integration capability are key to ROI.