Enterprise Messaging

Enterprise Messaging

Organizations can range from multinational entities to a small business office to geographically dispersed universities and healthcare networks.

Yet ask any organization that relies on messaging and a growing mobile workforce what would benefit it most, and the response is nearly universal: A solution to unify, and improve, today’s various messaging processes. Interactive Intelligence, with its award-winning enterprise unified messaging solution, Messaging Interaction Center (MIC), offers a flexible all-in-one application suite for voice mail, unified messaging and enhanced messaging, built on a single pre-integrated platform that scales from 100 user mailboxes to hundreds of thousands. Its unified messaging solution is an open standards platform also architected for SIP-networked voice over IP (VoIP), allowing organizations to reach from one office to locations, mobile users, customers and suppliers around the globe.

Key Product Messaging Interaction Center (MIC)

More than simply a voicemail system, Messaging Interaction Center (MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform. MIC also makes sense from every aspect of IT management and business growth with it’s:

  • All-in-one application-driven approach to voicemail systems and data messaging
  • N+1 architecture and redundant message store for reliability
  • Single-site and multi-site configuration capabilities
  • Integration to Microsoft® Exchange Server, IBM Lotus Notes® and or Sun iPlanet™ Mail Server, simultaneously if needed
  • Scalability to hundreds of thousands of mailboxes
  • Web-based single-point administration and “anywhere” access
  • Easy migration to voice over IP (VoIP) via the SIP standard
  • Flexible choose-by-function deployment options
MIC also is one of few voicemail systems on the market that allows an organization to structure the precise system it needs, based on users and their needs.

Key benefits

Replace outdated voicemail systems with a robust, cost saving solution. Along with productivity and better collaboration between employees, mobile users and customers, MIC’s benefits come down to the money your organization saves through:

  • Lower total cost of ownership
  • Web-based central administration to reduce IT maintenance costs
  • Scalable functionality via applications and simple user licensing
  • Cost-effective migration to IP telephony

Interaction Message Indicator (IMI) monitors Microsoft® Exchange Server 2007 Unified Messaging mailboxes for voice mail messages, illuminating the Message Waiting Indicator (MWI) on a desktop phone when a new voice mail message comes in and extinguishing the MWI once all messages have been reviewed.
Use the standalone IMI application with third-party phone systems, or with the Vonexus Enterprise Interaction Center™ IP PBX software and Customer Interaction Center® IP application suite from Interactive Intelligence.
IMI easily integrates with Microsoft Active Directory® and Exchange to control SIP-based Message Waiting Indicators according to message status. The IMI solution also synchronizes MWIs with the Exchange user mailbox voice message state at all times. IT teams additionally appreciate IMI’s intuitive web-based administrative environment, which eases configuration, administration, monitoring and reporting for all IMI-equipped phones and users.
Above all else for voice mail users, Interaction Message Indicator eliminates the guesswork of when new voice messages arrive. But IMI also offers worthwhile benefits for your IT voice infrastructure:
  • Ensure scalability, reliability and performance with IMI’s C++ framework
  • Simplify installation with IMI’s SIP-based open architecture
  • Centralize administration with web-based configuration, monitoring and reporting
  • Make quick updates by “communicating” directly with IP gateways and SIP-enabled IP PBXs

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