Contact Center

Skylux is following a strategy of being a one-stop shop for all the contact center requirements, as opposed to integrating several independent systems. This strategy will benefit customers as follows:

• The multi-vendor environments found in a traditional contact center are becoming increasingly expensive to design, implement and manage. Multi-vendor environments require integration of the PBX, ACD, IVR, fax server and the hardware for managing e-mail, web interactions, reporting and logging. With this All-In-One solution Skylux lets our customers concentrat...

Enterprise IP Telephonys

Skylux partnered with Interactive Intelligence which offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users:

• The highly scalable Customer Interaction Center®(CIC) IP platform provides a complete phone system for your business users, combining Microsoft application integrations, and messaging along with remote and mobile access, too. Additionally, if you need advanced features for your ...

Enterprise Messaging

Organizations can range from multinational entities to a small business office to geographically dispersed universities and healthcare networks.

Yet ask any organization that relies on messaging and a growing mobile workforce what would benefit it most, and the response is nearly universal: A solution to unify, and improve, today’s various messaging processes.

Business Process Automation

In the Business World…

Processes are what make organizations tick. Some processes are horizontal (apply to all-types of organizations) and some are vertical (industry‐specific) in nature. In most cases, how well an organization implements and executes its key business processes play a huge role in determining its overall success.

While various types of process automation and management solutions have been around for years, they’ve all had three strikes against them - they’re complex, expensive, and they don’t do a good job of involving people.