Business Process Automation
Processes are what make organizations tick. Some processes are horizontal (apply to all-types of organizations) and some are vertical (industry‐specific) in nature. In most cases, how well an organization implements and executes its key business processes play a huge role in determining its overall success.While various types of process automation and management solutions have been around for years, they’ve all had three strikes against them – they’re complex, expensive, and they don’t do a good job of involving people.
Even more than the complexity and the expense, current solutions often sidestep the integration of people into the process, as they are not connected to the organization’s communications systems. At best, they overload your people with e‐mail, instead of getting to the heart of how the entire business process, people and interactions included, could be optimized for efficiency, end to end.
Organizations can range from multinational entities to a small business office to geographically dispersed universities and healthcare networks.
Yet ask any organization that relies on messaging and a growing mobile workforce what would benefit it most, and the response is nearly universal: A solution to unify, and improve, today’s various messaging processes.
Interactive Intelligence, with its award-winning enterprise unified messaging solution, Messaging Interaction Center (MIC), offers a flexible all-in-one application suite for voice mail, unified messaging and enhanced messaging, built on a single pre-integrated platform that scales from 100 user mailboxes to hundreds of thousands. Its unified messaging solution is an open standards platform also architected for SIP-networked voice over IP (VoIP), allowing organizations to reach from one office to locations, mobile users, customers and suppliers around the globe.
Enterprise IP Telephony
Skylux partnered with Interactive Intelligence which offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users. The highly scalable Customer Interaction Center®(CIC) IP platform provides a complete phone system for your business users, combining Microsoft application integrations, and messaging along with remote and mobile access, too. Additionally, if you need advanced features for your contact center, CIC includes IVR, screen recording, workforce management, multi-site routing and more.
The highly scalable Customer Interaction Center®(CIC) IP platform provides a complete phone system for your business users, combining Microsoft application integrations, and messaging along with remote and mobile access, too. Additionally, if you need advanced features for your contact center, CIC includes IVR, screen recording, workforce management, multi-site routing and more.
More than simply a voicemail system, Messaging Interaction Center®(MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform.
Skylux is following a strategy of being a one-stop shop for all the contact center requirements, as opposed to integrating several independent systems. This strategy will benefit customers as follows. The multi-vendor environments found in a traditional contact center are becoming increasingly expensive to design, implement and manage. Multi-vendor environments require integration of the PBX, ACD, IVR, fax server and the hardware for managing e-mail, web interactions, reporting and logging. With this All-In-One solution Skylux lets our customers concentrate on their key business activities rather than technology integration. Customer does not have to buy license from multiple vendors