16 years of experience in Call / Contact system products from Interactive Intelligence (Installation, Customization, and Integration)
Celebrating 10 years of partnership with Interactive Intelligence Inc.
Engineers with average of 6 years Interactive Intelligence product experience.
Experience in implementing and maintaining Multi Site / Multi Continental contact centers and enterprises.
Microsoft Lync skilled resources for Implementation and Integration.
Complex Customization and Integration experience in voice recognition, CRM, Main Frame etc. (Email collection by Voice IVR, Barcode Generation and Reading etc)
Proven contract SLA records of 99.98 system uptime maintenance for a Mission Critical Service Center.
24/7 support, follow the SUN support for customers globally.
Cost effective onshore and offshore service/support model for customers.
Experienced and Certified Process Automation Consultants.
Certified Engineers speared across geography for better client support.
Experience in Govt., Financial, and Technology verticals as well large BPO / Call centers.
Remote Infrastructure Management experience.
Very good exposure to Mortgage and Finance industry
Customer web and software application development experience.