- 12 years of experience in Call / Contact system products from Interactive Intelligence (Installation, Customization, and Integration)
- Celebrating 5 years of partnership with Interactive Intelligence Inc.
- Engineers with average of 6 years Interactive Intelligence product experience.
- Experience in implementing and maintaining Multi Site / Multi Continental contact centers and enterprises.
- Complex Customization and Integration experience in voice recognition, CRM, Main Frame etc. (Email collection by Voice IVR, Barcode Generation and Reading etc)
- Proven contract SLA records of 99.98 system uptime maintenance for a Mission Critical Service Center.
- 24/7 support, follow the SUN support for customers globally.
- Cost effective onshore and offshore service/support model for customers.
- Experienced and Certified Process Automation Consultants.
- Certified Engineers speared across geography for better client support.
- Experience in Govt., Financial, and Technology verticals as well large BPO / Call centers.
- Remote Infrastructure Management experience.
- Very good exposure to Mortgage and Finance industry
- Customer web and software application development experience.
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